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Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his mąż had her own account in the casino. Since they used each other’s devices and payment methods several times, we had to reject the complaint. The player from Germany had been waiting for a withdrawal for less than two weeks.
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Even though her account was verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times. The player stopped responding to our questions and comments, therefore, we rejected the complaint. The player from Australia had her winnings cancelled by HellSpin Casino after she submitted a withdrawal request, due to allegedly betting a larger amount than was permitted.
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- However, due to the player’s lack of response to our messages and questions, we were unable to investigate further and had to reject the complaint.
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